63455 N Hwy 97, Bend, OR 97701, USA

We’re open Monday – Friday, 8 a.m. – 8:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We offer free shipping via standard delivery Nationwide. International shipping cost $25.07, Products are EU APPROVED so shipping is 100% guaranteed. Express delivery available in many countries/regions – additional costs apply.

Which payment methods are accepted in the Online Shop?

Payments we accept are Bank Transfers (Isolates & Oils Only or Orders 10kg above), Walmart Transfer, Bitcoin, Money Gram.

How long will delivery take?

Orders are delivered within 2-3 working days, more exact shipping times for your country are given during check-out. Please note that there may be delays on rare occasions or in remote areas.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database and payment confirmed, the package will leave our warehouse on the same day, or, at the latest, the following work day.

Do I receive an invoice for my order?

Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.

Send us an email

All Inquiries will be replied as quick as we can. If you do not receive a reply in your inbox, please check your spam.